Service Tech


Captive Audio is looking for bright, motivated individuals to join our growing Service Department in the great city of Austin, TX. As a Service Technician, the candidate will be working individually and in teams troubleshooting, diagnosing, installing and repairing A/V, Network, and Automation systems in residential applications. 1-3 years’ experience installing, configuring, servicing Whole House Audio/Video, Home Theaters and Network Systems is required. The candidate should possess good time management skills and be able to diagnose and resolve issues in a timely manner. A successful candidate maintains a professional and presentable appearance and is capable of interfacing with clients.

We offer a comprehensive benefits package which includes medical, dental, and vision insurance as well as a retirement plan. All employees receive quarterly profit sharing and opportunities to grow within the company.

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  • 1-3 years’ experience installing, configuring, servicing Whole House Audio/Video, Home Theaters and Network Systems

  • Problem solving and trouble-shooting skills; creative thinking

  • In-depth understanding of networking and how to troubleshoot connections and configuration problems

  • Able to read and interpret technical documents

  • Able to climb stairs, ladders and work safely at heights

  • Able to lift 75 pounds

  • Must be able to work independently, as well as within a team

  • Strong organization and time management skills with an ability to understand priorities and work efficiently with little supervision

  • Must be mechanically inclined – Have your own tools and able to handle and properly use common power and hand tools

  • High-level of customer interaction – customer service experience a plus

  • Willing to work overtime as needed, including remotely supporting systems

  • Must possess excellent verbal and written communication skills

  • Desire to learn and grow with the company

  • Neat and professional appearance

  • Knowledge in Lutron, Crestron, or URC programming a plus

  • Experience terminating fiber optic cabling is a plus

  • Must be able to travel within the branch territory and/or regional territory as needed.

  • Must have a clean driving record

  • Must be able to pass required background check and drug test


  • Perform scheduled service calls

  • Diagnose problems onsite and resolve issue or provide plan for a solution

  • Install replacement or new products

  • Manage time efficiently and effectively to stay on schedule

  • Communicate to the Service Manager detailed information about the service call once completed

  • Provide feedback to determine improvements needed in installation process.


  • Top compensation based upon knowledge and experience

  • Paid holidays, sick days and earned vacation time

  • Healthcare, vision, and dental insurance

  • Simple IRA retirement program

  • Quarterly profit sharing

  • Company vehicle

  • Company phone and computer